Federico Ferreira
Administrative Assistant / Customer Service
Profile
History graduate with recent training as an Administrative Assistant. Experienced in customer service and administrative tasks, bringing strong analytical, organizational, and problem-solving skills. Known for efficiency, attention to detail, and quick adaptation to new challenges. Committed to continuous learning and teamwork, aiming to add value in dynamic environments.
Experience
Vacation Guide
RCI Latinoamerica, Zonamerica
Managed reservations. Promoted local landmarks and regional products. Designed customized tourist itineraries for groups of various sizes and ages.
Liveodds Analyst Operator
SportRadar LATAM, Zonamerica
Collected real-time sports data for third-party companies. Monitored multiple matches concurrently, adjusting dynamic odds changes rapidly and effectively. Coordinated real-time match tracking with English-speaking scouts.
Technical Service Administrator
Ingeniero Tugentman
Provided in-person and telephone customer service and consultation. Managed the PSIG operating system. Handled administrative stock control of repaired and pending equipment. Drafted client budgets and coordinated maintenance services.
Customer Service Agent
APAC / EGS / Alorica
Provided post-sales customer support and purchasing consultation entirely in English. Assisted in the training and onboarding process for new agents.
Education
Administrative Assistant
IDPE
Completed
C2 Proficiency: Cambridge Univ.
ANGLO, Montevideo
Completed
Bachelor's Degree: Historical Sciences
FHCE, Montevideo
Thesis Project
Automotive Mechanics
UTU, Montevideo
Completed